Support
SimpliBid for iPhone and iPad
Help for the SimpliBid mobile app. For the web dashboard, use the help menu inside SimpliBid.
Get help
Email hello@ironfoundry.app with the word “SimpliBid app” in the subject, or use the contact form. Include your dealership name, your iPhone or iPad model, and the iOS version (Settings → General → About). We answer within one business day.
How do I sign in?
SimpliBid accounts are provisioned by your dealership; there is no public sign-up. Enter your work email and password, or tap Email me a sign-in link instead for a one-tap link. If your email isn’t recognized, ask your dealership administrator to add you under Settings → Team in the SimpliBid dashboard.
What are the Sales and Operations views?
Operations is the field side: guided equipment inspections with photo and video capture, movement reports, Quick Reference values, and the time clock. Sales is the CRM: contacts, calls, texts and emails with automatic logging, tasks, the deal pipeline, and route lists. Switch between them from the account menu (person icon, top right) → Switch to Sales or Switch to Operations.
How do I turn on Caller ID for known contacts?
Open iPhone Settings → Phone → Call Blocking & Identification and turn on SimpliBid Caller ID. iOS requires this one-time toggle; the app can’t enable it for you. Once on, incoming calls from contacts in your dealership’s CRM show their name and company on the call screen. The extension never places calls or reads your call history.
Which permissions does the app ask for, and are they required?
Camera (equipment photos, walkaround video, QR clock-in), Location While Using (geo-tags inspection captures and orders route lists by distance), Microphone and Speech Recognition (optional voice notes and video narration), and Notifications (optional alerts for leads, deals, and tasks). Each is requested when first needed, and the app works without the optional ones.
Do inspections work offline?
Yes. Inspections and movement reports capture fully offline and sync automatically when you are back on signal. The Sales view is online-only.
How do I delete my account?
In the app, tap the account menu (person icon) → Delete account and confirm. This deactivates your account, signs you out on every device, and files a personal-data deletion request with IronFoundry. Business records owned by your dealership (deals, inspections, contacts) are retained by the dealership. You can also email privacy@ironfoundry.app.
Privacy
What the app collects and why is covered in the IronFoundry Privacy Policy, including the section on the SimpliBid mobile app.